# How to Contact Our Support ## Contacting aqua cloud Support At aqua cloud, we are dedicated to providing timely and efficient support to ensure the best experience with our platform. Below, you will find details on how to reach our support team and our service availability. 😊 ### How to Contact Support If you need assistance, you can reach us through the following channels: #### 1. **Email Support** You can contact us via email at [**support@aqua-cloud.io**](mailto:support@aqua-cloud.io). Sending a message to this address will automatically create a support ticket in our system. This allows our support team to track and resolve your request efficiently. 📧 #### 2. **Phone Support** For direct assistance, you can call our support team at **+49-(0)221-68 94 30 82** during our working hours. ### Support Hours Our support team is available from **Monday to Friday, 09:00 – 17:00 (CET)**. We strive to respond to inquiries as quickly as possible and appreciate your patience while we work on resolving your issue. For any additional questions or information, feel free to reach out to us through the provided channels. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.aqua-cloud.io/documentation/web-client/how-to-contact-our-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.