> For the complete documentation index, see [llms.txt](https://docs.aqua-cloud.io/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aqua-cloud.io/documentation/web-client/how-to-contact-our-support.md). # How to Contact Our Support Easily reach our support team for web client issues. Find contact methods, response details, and get help tailored to your needs - all in one place. ## Contacting aqua cloud Support At aqua cloud, we are dedicated to providing timely and efficient support to ensure the best experience with our platform. Below, you will find details on how to reach our support team and our service availability. 😊 ### How to Contact Support If you need assistance, you can reach us through the following channels: #### 1. **Email Support** You can contact us via email at [**support@aqua-cloud.io**](mailto:support@aqua-cloud.io). Sending a message to this address will automatically create a support ticket in our system. This allows our support team to track and resolve your request efficiently. 📧 #### 2. **Phone Support** For direct assistance, you can call our support team at **+49-(0)221-68 94 30 82** during our working hours. ### Support Hours Our support team is available from **Monday to Friday, 09:00 – 17:00 (CET)**. We strive to respond to inquiries as quickly as possible and appreciate your patience while we work on resolving your issue. For any additional questions or information, feel free to reach out to us through the provided channels. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.aqua-cloud.io/documentation/web-client/how-to-contact-our-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.