25.67.0 - On Premise

Improved comment syncing between aqua and Jira: mentions made simple

We’re excited to announce an upgrade to how comments sync between aqua and Jira — especially when it comes to user mentions.

Previously, when syncing comments with mentions, users faced inconsistent results depending on:

• whether the mentioned person existed in both systems,

• from which system the user was mentioned

This caused frustration for teams who rely on cross-system collaboration and need their comments — including who is involved — to stay clear and traceable.

With the latest aqua release, we’ve redesigned the comment sync mechanism to handle mentions smarter and more predictably.

Now:

✅ Mentions are always synced as text to aqua and Jira, even if the mentioned user doesn’t exist in the target system and it doesn't break the sync.

✅ Mentions made in aqua are now disaplyed in Jira comment too.

✅ The synced comment in aqua will show Jira display name and if user is mentioned in aqua, then:

• in aqua @Jira display name

• in Jira @ [First name] [Last name] (aqua username)

This behavior clearly shows who was tagged in each system without breaking the sync. Even if the username is missing in the target system, the comment will still include the display name, preventing sync failures.

Users will receive an email notification only if it’s enabled in the system where they were mentioned, avoiding duplicate emails and keeping inboxes clean.

We also plan to further improve comment syncing and enhance formatting for even better readability in the future — stay tuned for upcoming updates that will make your workflow even smoother!